Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. PDS Application Support

PDS Application Support

Welcome to PDS Application Support

New Requests

Request a New Feature

These are new features that would make your job more helpful.

Required fields are marked with an asterisk*

Your Department

, multiple selections available,

What application is this for?

Issue summary

Please be as descriptive as possible of your new feature. URLs, screenshots, steps to reproduce are always helpful.

Major

Blocker = Urgent must fix now! Critical = Important but can wait overnight. Major = Important but workaround may/may not be available. Minor = Annoying but can work around. Trivial = Nice to have.

Drag and drop files, paste screenshots, or browse

A marked up screenshot is always helpful

Enter name or email...
Powered by Jira Service Management
{"xsrfToken":"1445641e975e0f92804391548c9ab8d648ee3cfa_lout","branding":{"id":"6","key":"pdxs","name":"PDS Application Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/24","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1f3e70","headerLinkHoverBGColor":"#1f3e70","headerBadgeColor":"#1f3e70"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d1fb069-91e9-41cf-aad2-8e85bc74438d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzBjMzA2MC01ZDNmLTQ4MmEtOWQ3ZS02Y2Y5OGQ3Y2NlMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMWZiMDY5LTkxZTktNDFjZi1hYWQyLThlODViYzc0NDM4ZCI6WyJyZWFkIl19LCJleHAiOjE3NjgzODY4NjYsIm5iZiI6MTc2ODM4NjI2Nn0.d7PjrJDNnxKSfjSLEwCX_VZX78mRTht9B7wt1O1I4Ds&client=530c3060-5d3f-482a-9d7e-6cf98d7cce2c&mode=fit","logoId":"4d1fb069-91e9-41cf-aad2-8e85bc74438d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Premiere Digital Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"We are here to help!","userInitialAnnouncementMessageWiki":"<p>Select and submit a support request from the below-identified topics. Someone will get back to you shortly.</p>\n<p>::: TIP ::: You can view previously submitted request by clicking on your user icon on the top right of the screen. From there you can view prior requests and submit updates.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Premiere Digital Help Center","sharedPortalName":"Help Center","announcementHeader":"We are here to help!","announcementMessage":"Select and submit a support request from the below-identified topics. Someone will get back to you shortly. \n\n::: TIP ::: You can view previously submitted request by clicking on your user icon on the top right of the screen. From there you can view prior requests and submit updates.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004f95","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1371489f-2bac-4bd0-be57-12fecdb138d1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzBjMzA2MC01ZDNmLTQ4MmEtOWQ3ZS02Y2Y5OGQ3Y2NlMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzNzE0ODlmLTJiYWMtNGJkMC1iZTU3LTEyZmVjZGIxMzhkMSI6WyJyZWFkIl19LCJleHAiOjE3NjgzODY4NjYsIm5iZiI6MTc2ODM4NjI2Nn0.Dg5ntLElMJJNE2MCnHZCDaFVuFqOtRRa4mc5dORdiHg&client=530c3060-5d3f-482a-9d7e-6cf98d7cce2c&height=300&mode=fit","bannerMediaApiFileId":"1371489f-2bac-4bd0-be57-12fecdb138d1","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#00539c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"pdxs","projectId":11316,"serviceDeskId":6,"name":"PDS Application Support","description":"<p>Welcome to PDS Application Support</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"127","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>This is for reporting an issue that may be non-urgent severity.</p>","icon":13632,"iconUrl":"https://premieredigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13632","groups":[37],"key":""},{"id":"190","name":"Report an urgent Production Issue","descriptionHtml":"","callToAction":"Report an urgent Production Issue","introHtml":"<p>This is for reporting an issue that may be urgent severity – blocking operations of the product.</p>","icon":13632,"iconUrl":"https://premieredigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13632","groups":[37],"key":""},{"id":"128","name":"Request a New Feature","descriptionHtml":"","callToAction":"Request a New Feature","introHtml":"<p>These are new features that would make your job more helpful.</p>","icon":16717,"iconUrl":"https://premieredigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16717","groups":[36],"key":""},{"id":"184","name":"Request a New User Account","descriptionHtml":"","callToAction":"Request a New User Account","introHtml":"<p>Request a new user account</p>","icon":16727,"iconUrl":"https://premieredigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16727","groups":[36],"key":""}],"reqGroups":[{"id":37,"name":"Report a Bug"},{"id":36,"name":"New Requests"}],"orderMapping":{"35":[126],"37":[190,127],"36":[184,128],"32":[118,119,120,121,122],"33":[124,125]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ab9bcc45-be63-36fc-8230-7380e0792223","appLinkName":"System Confluence","appLinkUrl":"https://premieredigital.atlassian.net/wiki","spaceKey":"PDXS","spaceName":"PDX Support","spaceUrl":"https://premieredigital.atlassian.net/wiki/spaces/PDXS","isServer":false},"labels":[],"projectKey":"PDSS","serviceDeskId":6,"kbLinkDomainURLs":["https://premieredigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PDSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzBjMzA2MC01ZDNmLTQ4MmEtOWQ3ZS02Y2Y5OGQ3Y2NlMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzODc0NjYsIm5iZiI6MTc2ODM4NjI2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.SlOPbh6QEJ9OXEEwBn8305HOaU6h-s7yiaeNT9dSmrM","targetCollection":"upload-project-11316","endpointUrl":"https://api.media.atlassian.com","clientId":"530c3060-5d3f-482a-9d7e-6cf98d7cce2c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":128,"projectId":11316,"issueType":{"id":"2","name":"New Feature"},"form":{"name":"Request a New Feature","descriptionHtml":"","callToAction":"Request a New Feature","intro":"<p>These are new features that would make your job more helpful.</p>","instructions":"","icon":16717,"iconUrl":"https://premieredigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16717","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11732","fieldConfigId":"12836","label":"Department","description":"Your Department","descriptionHtml":"<p>Your Department</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11517","label":"Accounting","selected":false,"children":[]},{"value":"11754","label":"Administration / Office","selected":false,"children":[]},{"value":"11751","label":"Alula CS","selected":false,"children":[]},{"value":"11752","label":"Alula Fulfillment","selected":false,"children":[]},{"value":"11518","label":"Client Services","selected":false,"children":[]},{"value":"11519","label":"DCS","selected":false,"children":[]},{"value":"11520","label":"Executive","selected":false,"children":[]},{"value":"12010","label":"Finishing","selected":false,"children":[]},{"value":"11521","label":"Fulfillment","selected":false,"children":[]},{"value":"11957","label":"Human Resources","selected":false,"children":[]},{"value":"11581","label":"Ingest","selected":false,"children":[]},{"value":"11522","label":"Mastering","selected":false,"children":[]},{"value":"11523","label":"Onboarding","selected":false,"children":[]},{"value":"11580","label":"Order Management","selected":false,"children":[]},{"value":"11865","label":"Product Development","selected":false,"children":[]},{"value":"11524","label":"Production Technology","selected":false,"children":[]},{"value":"11525","label":"Quiver","selected":false,"children":[]},{"value":"11536","label":"Software Engineering","selected":false,"children":[]},{"value":"11866","label":"Storefront","selected":false,"children":[]},{"value":"11526","label":"Technical/IT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"What application is this for?","descriptionHtml":"<p>What application is this for?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11411","label":"Bitbucket","selected":false,"children":[]},{"value":"11277","label":"Bonita","selected":false,"children":[]},{"value":"11280","label":"EIDR","selected":false,"children":[]},{"value":"11455","label":"Escher","selected":false,"children":[]},{"value":"11275","label":"Feed Monitor/XTDoc","selected":false,"children":[]},{"value":"11274","label":"Feed Viewer","selected":false,"children":[]},{"value":"11454","label":"Google","selected":false,"children":[]},{"value":"11368","label":"Jira","selected":false,"children":[]},{"value":"11272","label":"PDX","selected":false,"children":[]},{"value":"11273","label":"PDX Views","selected":false,"children":[]},{"value":"11285","label":"PTWeb","selected":false,"children":[]},{"value":"11281","label":"Portal","selected":false,"children":[]},{"value":"11282","label":"Quiver","selected":false,"children":[]},{"value":"11492","label":"RAMP","selected":false,"children":[]},{"value":"11276","label":"Reach Engine","selected":false,"children":[]},{"value":"11278","label":"Storefront","selected":false,"children":[]},{"value":"11354","label":"Title Services","selected":false,"children":[]},{"value":"11453","label":"Xytech","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Issue summary","descriptionHtml":"<p>Issue summary</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please be as descriptive as possible of your new feature. URLs, screenshots, steps to reproduce are always helpful.","descriptionHtml":"<p>Please be as descriptive as possible of your new feature. URLs, screenshots, steps to reproduce are always helpful.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Blocker = Urgent must fix now! Critical = Important but can wait overnight. Major = Important but workaround may/may not be available. Minor = Annoying but can work around. Trivial = Nice to have.","descriptionHtml":"<p>Blocker = Urgent must fix now! Critical = Important but can wait overnight. Major = Important but workaround may/may not be available. Minor = Annoying but can work around. Trivial = Nice to have.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"A marked up screenshot is always helpful","descriptionHtml":"<p>A marked up screenshot is always helpful</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"userpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","fieldId":"customfield_11733","fieldConfigId":"12837","label":"Watchers","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"autoCompleteUrl":"https://premieredigital.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_11733&fieldConfigId=12837&projectId=11316&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/128","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/128","calendarParams":{"firstDay":0,"date":"2026-01-14T02:24:26-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ab9bcc45-be63-36fc-8230-7380e0792223","appLinkName":"System Confluence","appLinkUrl":"https://premieredigital.atlassian.net/wiki","spaceKey":"PDXS","spaceName":"PDX Support","spaceUrl":"https://premieredigital.atlassian.net/wiki/spaces/PDXS","isServer":false},"labels":[],"projectKey":"PDSS","serviceDeskId":6,"kbLinkDomainURLs":["https://premieredigital.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MzBjMzA2MC01ZDNmLTQ4MmEtOWQ3ZS02Y2Y5OGQ3Y2NlMmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzODc0NjYsIm5iZiI6MTc2ODM4NjI2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.SlOPbh6QEJ9OXEEwBn8305HOaU6h-s7yiaeNT9dSmrM","targetCollection":"upload-project-11316","endpointUrl":"https://api.media.atlassian.com","clientId":"530c3060-5d3f-482a-9d7e-6cf98d7cce2c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fpremieredigital.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjODk2ZjdjZGJhYWUyNTRlOGVjNzJkZTU2ZjA0ZmMyM2I0Y2UzZGIzNmI1YzNmMTBhMDEzMDIzNmNmNjFmY2RmIiwiaXNzIjoiamlyYTo0NjNiNGMxNS0yNDQ4LTRiOTctYTYyYS0wN2Q2NDEwYTg3M2MiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzY4Mzg3MTY2LCJpYXQiOjE3NjgzODYyNjZ9.di6B5Xu1yCff2s287L0hbBJeNRy-pUS6AcjhoDFfMNg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NDYzYjRjMTUtMjQ0OC00Yjk3LWE2MmEtMDdkNjQxMGE4NzNjIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcHJlbWllcmVkaWdpdGFsLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3ByZW1pZXJlZGlnaXRhbC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJQRFNTIiwiaWQiOiIxMTMxNiJ9fX0sImV4cCI6MTc2ODM4NzE2NiwiaWF0IjoxNzY4Mzg2MjY2fQ.ywnwR8_gYSfvTeIR6qu0Ob-Hpck5VLuwC5sor3c2GDQ\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://premieredigital.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://premieredigital.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PDSS\\\",\\\"id\\\":\\\"11316\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PDSS\\\",\\\"project.id\\\":\\\"11316\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"128\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://premieredigital.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=premieredigital","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1445641e975e0f92804391548c9ab8d648ee3cfa_lout","baseUrl":"https://premieredigital.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://premieredigital.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"530c3060-5d3f-482a-9d7e-6cf98d7cce2c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9fd3b136613449bcb0d0a9c1a22da232","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://premieredigital.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}